Privacy Policy

Privacy Policy

At Rodent Control Solutions (RCS), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle personal information in compliance with a range of international privacy regulations, including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.

Scope of this Policy

This Privacy Policy applies to all interactions with our services across the RCS website, applications, services, and products. Please note that this policy does not govern data privacy practices for third-party platforms, applications, products, or services you may access through links on our platform, each of which has its own privacy policies.

Processing Activities

Our processing activities are governed by this policy and include:

  • Using our applications and services as an authorized user.
  • Visiting our websites linked to this Privacy Statement.
  • Engaging with communications from us, such as newsletters, emails, calls, or texts/SMS.

Personal Data Collection

We collect various types of personal data to provide and improve our services. This data includes but is not limited to:

  • Account Information: To manage your account and provide our services.
  • Payment Information: For processing transactions and preventing fraud.
  • Financial Information: To facilitate billing, accounting, and audit purposes.
  • Purchase Information: To fulfill orders, track warranties, and offer support.
  • Mobile Device Identifiers: For providing personalized experiences and analytics.
  • Location Data: To enhance location-based services and improve user experience.
  • Feedback: To improve our products and services based on your input.
  • Social Media Information: For social media integration and targeted marketing.
  • Product Information: To understand usage patterns and optimize product offerings.

This data may be collected through direct user input, interactions with our platforms, or via automated technologies such as cookies. We also receive information from third parties in accordance with their privacy policies.

Cookies

We use cookies to ensure that our website functions optimally and to gather insights on how our services are used. These cookies can be categorized into:

  • Strictly Necessary: Essential for the website to function properly.
  • Preference: Enhance user experience by remembering preferences.
  • Analytics: Help us understand how our site is used and perform better.

Users have control over non-essential cookies through our Cookie Manager, where they can opt-in or opt-out as per their preference.

Data Retention and Deletion

We retain personal data for no longer than necessary for the purposes for which it was collected, in compliance with legal requirements. Once the purpose has been fulfilled and the lawful basis for retaining the data ceases to exist, we will delete or anonymize the data.

Security Measures

To safeguard your personal data, we implement organizational safeguards and security measures. This includes encryption of data in transit and at rest, as well as engaging with secure third-party processors to maintain high standards of data protection.

Children’s Privacy

We are committed to the protection of children’s privacy. We do not knowingly collect personal data from individuals under 18 years of age without obtaining verifiable parental consent at the time of collection, as required by applicable laws.

Your Rights

Depending on where you reside, you may have certain rights regarding your personal data under various privacy regulations. These include the right to:

  • Access and receive a copy of your personal data.
  • Request rectification or erasure of your personal data.
  • Seek restrictions on processing of your personal data.
  • Exercise your right to data portability.
  • Object to processing of your personal data.
  • Opt-out of marketing communications.
  • Not be subject to discriminatory treatment for exercising your privacy rights.
  • File an appeal or complaint regarding our handling of your personal data.
  • Withdraw your consent at any time, where the processing is based on your consent.

To exercise these rights, please contact our privacy team.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will provide notice of any significant changes.

Contact Information

For any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at [email protected] or via written correspondence to our address as provided on our website. We are dedicated to resolving any issues and ensuring your privacy is respected in accordance with the law.